Delivery Info

DELIVERY INFORMATION

Sweet Trees

Delivery

When ordering one of our sweet trees please allow up to 7 working days (from date of purchase) for us to make and safely deliver your tree, as all of our sweet trees are freshly handmade.

All deliveries are sent out on a 48 hr courier service and are fully insured and include a tracking number. Delivery times can not be specified and are between 7am - 7pm , with a signature required. If you do manage to miss the parcel, you should make suitable arrangements direct with the courier for a re-delivery. If you have a specific date or alternative address you would like your order to be delivered, please contact us before placing your order, just to be certain we can oblige.

Please be aware no collections or deliveries are made by the courier at the weekend or bank holidays.

All Sweet Trees are wrapped in clear cellophane and handtied with a bow, before carefully packaged in a protective box ready to be picked up by the courier.

Deliveries to all UK Mainland postcodes.

Total Postage & Packaging on these items is £7.99

Collections are welcome. Please make suitable arrangements for transporting your order safely. The Candy Company can not accept responsibility for damage that may occur whilst in your care.

Returns and refunds

We regret to inform you that all personalised and perishable items are made to order and therefore are excluded from refunds and cannot be refunded unless faulty, in accordance with the Distance Selling Regulations 2000. We are although happy to replace any damaged items.

For damaged sweet trees, please contact us immediately to arrange a suitable replacement. Any refunds will be issued once your order has been filed for complaint, returned to us in the original condition you received it, with all the tags and packaging intact and after the claim has been completed through the courier service provider.

For lost parcels, please telephone 01455 828199 to process your details and help track your parcel with the courier

*Weekends and Bank holidays are not counted as working days

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Make your own - Sweet Tree Kit

Delivery

When ordering one of our Make Your Own Sweet Trees Kits please allow up to 5- 7 working days (from date of purchase) for us to process and safely deliver your order.

All deliveries are sent out on a 3-5 working day courier service and are fully insured and include a tracking number. Delivery times can not be specified and are between 7am - 7pm. If you do manage to miss the parcel, you should make suitable arrangements direct with the courier for a re-delivery. If you have an alternative address you would like your order to be delivered, please contact us before placing your order, just to be certain we can oblige.

Please be aware no collections or deliveries are made by the courier at the weekend or bank holidays.

Deliveries to all UK postcodes inclusive of northern Ireland, Highlands and all British Isles.

Total Postage & Packaging on these items is £3.99

Returns and Refunds

If not satisfied with your purchase or has been damaged in transit, you have the right to return your order within 7 working days of purchase in accordance with the Distance Selling Regulations 2000.Please contact us and return your purchase to us in the original condition you received it from us, with all the tags / packaging intact. We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery or with a Certificate of Posting from the Post Office as we cannot be held responsible for goods lost in transit. Goods are returned to The Candy Company at your own expense however we will send your exchange back out to you at no extra charge. You should receive your exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible.

For lost parcels, please contact us either via email info@thecandyco.co.uk or telephone 01455 828199 to process your details with the courier. Refunds can only be issued after a claim has been completed through the courier service provided.

 

*Weekends and Bank holidays are not counted as working days