Our Booking Terms

IMPORTANT INFORMATION ABOUT OUR SERVICE

A uniformed, professionally trained attendant will/can assist throughout to serve guests. Additional attendants will be added for larger events. Our Candy Buffet Cart holds freshly sterilised Glassware & serving tongs/scoops, our appliances are all PAT checked and we have full public liability insurance . Our professional Candy Floss Cart contains commercial grade equipment with double bubble protective dome for safety & sanitary measures. We only use commercial grade candy floss colourings & flavourings We hold all relevant Food hygiene certificates

BOOKING DEPOSITS & PAYMENTS

For all services bookings we required a non-refundable 25% deposit at the time of booking. This can be paid by cheque, Bank Transfer or online with a Debit/Credit card or PayPal account. The balance must be paid 6 weeks before your event. You will also need to pay a £50 fully refundable breakages deposit 6 weeks before your event.

For bookings made less than 6 weeks in advance we require payment in full at the time of booking, plus a £50 refundable breakages deposit.

You will be responsible for any breakages or missing items and may be invoiced for anything that needs to be replaced- see damage waiver deposit section below

The Candy Company can not hold a event date without a booking deposit.  Failure to make either payments on time can result in your booking being cancelled

AMENDING A BOOKING

You can amend your booking at anytime up until 6 weeks before your booking date. Amending your booking means, increasing numbers, changing colours, sweet choice or design

CANCELLING A  BOOKING

If for whatever reason you have to cancel your booking at any stage between making your deposit and your agreed event date, you will not receive your initial deposit back as this is non refundable or transferable

If you move the date or venue of your event, we will do our best to accommodate you with no extra charges. If we cannot attend the new date, we will retain your deposit and apply any additional charges set our below

Cancellation charges

You can cancel your booking up to 6 weeks before your event date without incurring additional costs other than your initial deposit

If you were to cancel within 4 - 6 weeks before your event date, 50% of the remaining booking total is payable

A cancellation 2 - 4 weeks before the booking date, 75% of the remaining booking total is payable

If you were to cancel with less than 2 weeks until your event date the full balance is payable

DAMAGE WAIVER DEPOSIT

All hire services require a £50 fully refundable breakages damage waiver deposit, which is payable along side the remaining outstanding balance 6 weeks prior to the event date. This is returnable when all hired items have been collected and returned to The Candy Company and an inspection has been cleared of any breakages, cracks or items missing.

When hiring The Candy Company's belongings you will agree to make all reasonable effort to ensure that the items provided are not damaged or misused during the period of hire. You shall not dispose of any returnable items and you shall reimbursed The Candy Company for all costs in connection with replacing the items that are not returned in good condition. Any Damaging exceeding the cost of £50 will be fully charged along with any additional replacement or repair cost to the person who made the booking. A full cost list of hired items is available on request.

Charges for Missing, Damaged or Broken Items

Candy Cart

Back Panel £30
Wheel (each) £40
Extension Table £25
Roof Frame £80
Roof Rail £30
Roof Cloth £35
Damage to Cart (repairable) Cost invoiced direct from craftsman
Replace Whole Cart (unrepairable or stolen) £775

Glassware

Small Glassware £15
Medium Glassware £20
Large Glassware £30
Tongs £5
Scoops £5

Props & Decorations

Small Lanterns/Birdcages £15
Large Lanterns/Birdcages £25
Bunting £20
Cake stand £25
Phot0 Frame £10
Miscellaneous £5 -£20

CANDY BUFFET SET UP & COLLECTION

We will require access to your Venue and adequate time before your event starts to set up the Candy Buffet. Once we have all the details we will contact your events organiser at your chosen venue to discuss all arrangements for arrival times, set up and allocating space.

Once we have set up the candy buffet and we are not staying to supervise, we will make suitable arrangement for when the buffet opens as we do require that the glass lids are removed from the jars and placed safely in a box provided by either a designated member of the venue staff. The glassware could be very easily damaged or broken by many people lifting and replacing or balancing the lids otherwise, and leaving them scattered on the table leads to clutter and possible breakages. If you chose for one of our staff members to attend and supervise the cart, all of this is taken care of.

At the end of the night, (or at a pre-arranged time the following day if required) we will return, clear and collect the glassware and all hired decoration.

If we are attending your private premises please ensure that the allocated space is away from sources of heat and direct sunlight. For afternoon events we will collect everything when your event ends. For events ending after 9pm and we are returning the following day, please ensure that you can safely store our items for collection the following morning. You will be responsible for any missing or damaged items.

CART DIMENSIONS

We will contact your venue to ensure there is access for the cart at your venue. The dimensions are

Width - 650mm

Length 1720mm

Full height when assembled - 2040mm

TRAVEL FEES - WHERE APPLICABLE

We cover events within a 20 miles radius of LE9 Desford for no extra cost. This covers as far as Leicester, Loughborough, Market Harborough, Lutterworth, Rugby, Tamworth & Ashby -de-la-zouch. For weddings and events a little further afield we are happy to travel up to 75 miles but a small additional charge will be applied to cover extra mileage.

ADVERSE WEATHER CONDITIONS

In the event of adverse weather conditions, we reserve the right, in our sole discretion, to not provide the Items or Services if to do so would cause damage or pose a health and safety risk to us, any of our employees or third parties. In these circumstances, a full refund will be given.

DISCLAIMER

Nuts and Allergies

Some of our products may contain nuts or have come into contact with nuts so The Candy Company cannot be held responsible for any allergies or issues resulting from nuts or other products as a result of eating our sweets. Many jelly sweets are not suitable for vegetarians and are not Kosher or Halal as they contain gelatin derived from beef or pork. We can provide some vegetarian sweets for your buffet, but the choice is limited.

Safety

Customers should be aware that we recommend that young children are supervised at all times to avoid choking on our products and wrappers and to avoid any accidents around our glassware and displays. We strongly recommend that you have us attend the candy buffet if you are expecting a lot of children at your event
The Candy Company cannot be held responsible for any safety issues regarding consumption of our products or the use of any equipment or items used.